dbt99 Responsible Gaming
Gambling is entertainment — and at dbt99, we believe it should always stay that way. This page outlines the tools, safeguards, and support resources we provide to every player in Bangladesh so that you remain in full control of your gaming experience at all times.
Committed to Player Safety
dbt99 treats responsible gaming as a core operational commitment, not an afterthought. Every feature on our platform — from deposit processing to game access — is designed with player safety built in from the ground up.
Know Your Limits
Responsible gambling starts with self-awareness. dbt99 provides every registered player with easy access to account-level tools that let you set your own boundaries before a session begins — not after a problem develops.
Play Time Awareness
Losing track of time is one of the most common early signs of unhealthy gambling behaviour. dbt99 displays your session duration and allows you to set hard session-time limits that trigger automatic log-out when reached.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps on your dbt99 account. Once a cap is reached, the platform will not permit further deposits until the limit period resets. Reductions take effect immediately; increases require a 24-hour cooling-off review.
Self-Exclusion Option
Any dbt99 player who feels they need a break can request a self-exclusion period ranging from 30 days to permanent closure. During self-exclusion, your account is suspended and no deposits, bets, or logins are permitted.
24/7 English Support
Our English-speaking support team is available around the clock via live chat and email. Responsible gaming requests — including self-exclusion applications, deposit limit adjustments, and account cooling-off periods — are treated as priority cases.
Our Approach
Gambling as Entertainment — Keeping It That Way
At dbt99, we understand that the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh engage with our platform purely for entertainment. Cricket betting during a BPL match, a few spins on a Pragmatic Play slot, or a live baccarat session with Evolution Gaming — these are leisure activities, and they carry real value as such.
However, gambling has an inherent risk profile. For a small number of players, what begins as casual entertainment can shift into compulsive behaviour that affects finances, relationships, and mental health. dbt99 takes this reality seriously. We invest in player protection technology, staff training, and clear communication so that every player has the resources they need to stay in control.
Responsible gaming at dbt99 is not simply a set of compliance checkboxes. It is an active, ongoing commitment that shapes how we design account tools, how our support team is trained, and how we monitor platform usage for signs of distress. We believe a sustainable, trustworthy gambling platform is one that genuinely cares about the wellbeing of the people who use it.
We encourage every dbt99 player to read this page carefully, to make use of the protective tools available to them, and to reach out to our support team the moment gambling begins to feel less like fun and more like a compulsion. There is no judgement at dbt99 — only support.
Section 1
Age Restriction — 18+ Only
dbt99 operates strictly as an adults-only platform. Access to all gambling services — including sports betting, live casino, slots, and table games — is limited to players who are 18 years of age or older. This policy is non-negotiable and is enforced through our Know Your Customer (KYC) identity verification process.
During registration, every player is required to confirm that they are at least 18 years old. Before any withdrawal is processed, dbt99 requires the submission of a valid government-issued identity document — such as a National ID card or passport — to verify that the account holder meets the minimum age requirement. Accounts that cannot be verified as belonging to an adult will be suspended and any funds returned to the payment source.
dbt99 also monitors account behaviour for patterns that may suggest underage access, including inconsistencies between declared age and gameplay patterns, unusual bKash or Nagad transaction origins, and identity document irregularities. Any account flagged for potential underage access is placed under immediate review and suspended pending verification.
- Mandatory 18+ Confirmation: All players must confirm their age at registration. False declarations are a violation of our Terms & Conditions and may result in permanent account closure.
- KYC Document Verification: Government-issued ID is required before withdrawals are permitted. dbt99 verifies date of birth against submitted documents.
- Minor Account Closure: If a registered account is found to belong to a person under 18, the account is closed immediately and all deposits are returned to the originating payment method.
- Reporting Underage Access: If you believe a minor has accessed or registered on dbt99, please contact [email protected] immediately so we can take prompt action.
Minor Found on Platform?
If you suspect a person under 18 has registered or is actively using a dbt99 account, contact our support team at [email protected] immediately. We treat all underage access reports as the highest priority and will act within one business day of receiving a verified report.
Section 2
Recognising the Signs of Problem Gambling
Problem gambling does not always develop overnight. It typically follows a gradual pattern in which recreational betting becomes increasingly frequent, higher-stakes, and harder to control. Recognising the early warning signs is the most powerful step a player can take to protect themselves and their loved ones.
dbt99 encourages every player to periodically review the following indicators honestly. If you recognise several of these patterns in your own gambling behaviour — or in the behaviour of someone close to you — it is time to use the protective tools on this page or to reach out to our support team directly.
Common Warning Signs — Ask Yourself Honestly
If you answered "yes" to three or more of the above questions, we strongly encourage you to use the self-exclusion or deposit limit tools described in the following sections, and to contact our support team for a confidential conversation about your options.
Chasing Losses
One of the clearest indicators of problem gambling is the compulsion to place additional bets specifically to recover money lost in a previous session. This pattern accelerates financial harm. If you notice this in your own behaviour, activate a deposit limit or time-out immediately via your account settings or by contacting support.
Gambling as an Escape
Using gambling to cope with stress, anxiety, loneliness, or emotional pain is a significant risk factor for problem gambling. dbt99 is a platform for entertainment, not emotional regulation. If you are gambling to escape negative feelings, please speak to our support team or seek professional help.
Section 3
Self-Exclusion Tools
Self-exclusion is one of the most effective protective tools available to dbt99 players. When you apply for self-exclusion, your account is suspended for the duration you specify. During this period, you will not be able to log in, place bets, deposit funds, or access any gambling content on the dbt99 platform. Self-exclusion requests are processed by our support team as a priority.
Available Self-Exclusion Periods
Days
A one-month break to reassess your gambling habits.
Days
A three-month suspension for a more extended recovery period.
Days
Six months away from the platform with full account suspension.
Permanent
Irreversible account closure. This cannot be undone.
How to Apply for Self-Exclusion
- Contact Support: Email [email protected] with the subject line "Self-Exclusion Request" or use the 24/7 live chat on the platform. State the exclusion period you require.
- Identity Confirmation: Provide your registered account username and email address so our team can identify your account securely.
- Confirmation: You will receive a written confirmation once your self-exclusion has been applied. Your account will be suspended within one hour of the request being verified.
- Pending Balance: If you have a positive balance at the time of self-exclusion, it will be held securely. Withdrawals of any pending balance are permitted during the exclusion application process — contact support to arrange this before suspension.
Full Platform Block
Self-exclusion on dbt99 is a complete platform block. It covers all product categories — sports betting, live casino, slots, table games, and any future product additions. You cannot selectively exclude yourself from one product while retaining access to others.
Marketing Opt-Out Included
When a self-exclusion is applied, dbt99 will automatically remove your contact details from all marketing and promotional communication lists. You will not receive bonus offers, deposit match emails, or BPL/IPL promotional messages during your exclusion period.
Section 4
Deposit Limits
Deposit limits are one of the most practical and effective responsible gaming tools available on dbt99. By setting a cap on how much you can deposit within a given time period, you create a firm financial boundary that the platform enforces automatically — removing the need for willpower at the moment of temptation.
Deposit limits apply across all payment methods available on dbt99, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, Visa, and Mastercard. Once a limit is reached, the deposit function is locked for the remainder of the period, regardless of which payment method you attempt to use.
Available Limit Periods
- Daily Limit: Set a maximum ৳ amount you can deposit within any 24-hour rolling period (Bangladesh Standard Time, UTC+6).
- Weekly Limit: Set a maximum ৳ amount you can deposit within any 7-day rolling period. Resets at midnight BST every Monday.
- Monthly Limit: Set a maximum ৳ amount you can deposit within any calendar month. Resets at midnight BST on the first day of each month.
Limit Adjustment Rules
- Reducing a Limit: Reductions take effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new cap applies from the moment the change is confirmed.
- Increasing a Limit: Limit increases are subject to a mandatory 24-hour cooling-off review period before they take effect. This gives you time to reconsider a decision made in the heat of the moment.
- Removing a Limit: Removing an existing deposit limit entirely is treated the same as an increase — a 24-hour waiting period applies before the limit is lifted.
To set, adjust, or remove deposit limits, log in to your dbt99 account, navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected].
All Payment Methods Covered
Your deposit limit applies uniformly across every payment method on your account — bKash, Nagad, Rocket, Upay, and card payments alike. You cannot circumvent a deposit limit by switching to a different payment channel. The limit is account-level, not payment-method-level.
24-Hour Increase Cooldown
The mandatory 24-hour cooling-off period for limit increases is a deliberate responsible gaming safeguard. Research consistently shows that impulsive decisions to raise gambling budgets are most commonly regretted. This cooldown gives you time and space to reconsider before a higher limit takes effect.
Section 5
Time-Out Features
Time-out tools offer a lighter-touch alternative to full self-exclusion. If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period, a time-out temporarily suspends access to your dbt99 account without the permanence of a formal exclusion.
Unlike self-exclusion, some time-out options can be lifted early by contacting our support team — though dbt99 encourages players to see out the full time-out period before returning to the platform. The purpose of a time-out is to create meaningful space between an impulse and an action.
Time-Out Options Available
24-Hour Time-Out
A full day away from the platform. Ideal after a heavy session to reset perspective.
7-Day Time-Out
A week-long break to evaluate gambling habits and restore balance.
30-Day Time-Out
A full month's suspension with the option to return afterwards.
Custom Duration
Contact support to request a specific time-out duration tailored to your needs.
- Session Duration Alerts: In addition to formal time-outs, dbt99 can send you an in-platform notification after you have been logged in for a continuous period you define (e.g., 1 hour, 2 hours). These alerts do not force log-out but serve as a mindful prompt.
- Reality Check Reminders: Enable periodic pop-up reminders showing your current session duration, net win/loss for the session, and total deposits made since your last login. These reality checks keep you informed at all times.
- Automatic Log-Out: Set a hard session limit after which dbt99 will automatically log you out. You can set this to any interval between 30 minutes and 8 hours.
Session Duration Display
Every logged-in dbt99 session displays a running session timer in your account dashboard. The timer is visible at all times during active play, giving you a constant, objective reference point for how long you have been on the platform during that visit.
Activity History Access
Your dbt99 account stores a complete record of your deposit history, withdrawal history, bet history, and session log. Reviewing this data periodically gives you a clear, factual picture of your gambling activity over days, weeks, and months — free from the distortions of selective memory.
Section 6
Parental Controls
dbt99 takes the protection of minors extremely seriously. While dbt99's age verification process is designed to prevent underage registration, parents and guardians can take additional steps at the device and network level to ensure that children in their household cannot access online gambling platforms, including dbt99 .
We strongly recommend that all parents and guardians of children who share a device or internet connection with them install third-party parental control software. These tools can block access to gambling websites at the browser, application, or network level — providing an additional layer of protection beyond dbt99's own age verification.
Recommended Steps for Parents and Guardians
- Device-Level Controls: Use your device's built-in parental control settings (available on Windows, Android, iOS, and macOS) to restrict access to gambling-related websites and applications. These controls can be password-protected so that only the account administrator can modify them.
- Router-Level Filtering: Many home routers in Bangladesh support DNS-based content filtering. By enabling gambling category filters in your router's parental control panel, you can block gambling websites across every device connected to your home network — including smartphones, tablets, and smart TVs.
- Third-Party Filtering Software: Dedicated internet filtering applications can be installed on shared devices to block gambling content by category. These tools are updated regularly to include newly launched gambling domains and offer granular control over content categories.
- Open Conversations: Technology alone is not sufficient. We encourage parents and guardians to have age-appropriate, open conversations with young people about the risks associated with gambling. Educating children about the nature of gambling — that it is a form of adult entertainment with real financial risk — is one of the most effective long-term protective measures available.
- Monitor Account Activity: If you share a bKash, Nagad, or bank account with a family member, review transaction histories periodically for unfamiliar gambling-related debits. If you identify suspicious transactions, contact dbt99 support immediately.
Protect Your Household
Shared devices present a particular risk in family households. If you use the same smartphone or tablet that children in your home also use, ensure your dbt99 account is protected by a strong, unique password and that the auto-fill or saved-password feature is disabled for gambling sites in your browser settings.
Account Security
Never share your dbt99 login credentials with anyone, including family members. If you suspect your account has been accessed by a third party — including a minor — contact our support team at [email protected] immediately to freeze the account and launch an investigation.
Section 7
Support & Help Resources
If gambling has become a problem — or if you are concerned it might be heading in that direction — reaching out for help is the single most important step you can take. dbt99's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with sensitivity, discretion, and without judgement.
Every responsible gaming request made to dbt99 — whether it is a request for self-exclusion, a deposit limit reduction, a time-out, or simply a conversation about your gambling habits — is treated as a priority case and handled by a dedicated member of our player protection team. Your privacy is fully protected; responsible gaming requests are not shared with any third party.
How to Contact dbt99 for Responsible Gaming Support
- Email: Send your request to [email protected] with the subject line "Responsible Gaming – [Your Request]". All emails are acknowledged within 2 hours and fully actioned within 24 hours.
- Live Chat: Access the 24/7 live chat function directly from within your dbt99 account dashboard. State "Responsible Gaming" at the start of the chat to be connected directly to the player protection team.
- Response Commitment: Self-exclusion requests are actioned within one hour of verification. Deposit limit changes are applied instantly for reductions and within 24 hours for increases.
General Responsible Gambling Guidance
- Set a strict gambling budget before each session and stop when it is spent — regardless of whether you are winning or losing.
- Never gamble when you are stressed, upset, tired, or under the influence of alcohol or substances. Decision-making quality is significantly reduced in these states.
- Take regular breaks during sessions. Step away from the screen, have a drink of water, and assess whether you are still playing for enjoyment.
- Balance gambling with other leisure activities — cricket, football, time with family in Dhaka or Chittagong, or any other hobby you enjoy.
- Keep gambling in perspective: it is a form of entertainment with a built-in house edge. The platform is not designed to be beaten consistently over the long term.
- If a friend or family member expresses concern about your gambling, take their feedback seriously. People close to us often recognise changes in our behaviour before we do ourselves.
dbt99 Player Protection Team
Available 24/7 via live chat and email. All responsible gaming enquiries are handled with full confidentiality and prioritised above standard support queries. Contact us at [email protected] — we are here to help.
Play Responsibly at dbt99
Use our tools, know your limits, and enjoy dbt99 as the entertainment platform it is designed to be. Explore our games, read our FAQ, or visit the dbt99 Casino — always within your means.